Return and Exchange Policy

Balenciaga Product Return and Exchange Policy

We provide our customers with the opportunity to return or exchange goods in accordance with the current legislation of Ukraine and our internal policy. For your convenience, we have compiled simple and clear rules that will help you arrange a return or exchange.

1. Return period: You can return or exchange the product within 14 days from the date of receipt of the order, provided that the product has not been used and all its product characteristics (packaging, tags and other elements) are preserved.

2. Return and exchange conditions: To return or exchange the goods must be in the original packaging, without signs of wear or damage. Goods that are not subject to return or exchange:

   • Shoes and clothing with damaged labels and packaging.
   • Products that have been used or damaged during operation.

3. Return and exchange process:

   • Return of goods: If you wish to return the goods, please contact our customer service for details of the process. We will arrange the return via courier or postal service.
   • Exchange of goods: You can exchange the goods for another size or model if the goods meet all the conditions for exchange.

4. Refunds: Refunds will be made to the same payment method used to place your order. Refunds may take 5 to 10 business days to process, depending on your payment method and bank.

How to arrange a return or exchange?

To return or exchange an item, please follow these steps:

1. Please contact our support team via the contact details on the website.
2. Please clarify whether you want to return the item or exchange it for another one.
3. Please complete a return or exchange form if necessary.
4. We will arrange for the return of the goods via courier or postal service.
5. Get a new item or refund as soon as possible.

Why is it worth using return or exchange at balenciaga.net.ua?

1. Convenience: the return and exchange process is as simple as possible for your convenience.
2. Quality guarantee: we work only with original products, and if something does not fit, we will definitely help you find a suitable option.
3. Fast service: Returns and exchanges are processed promptly to save you time.

If you have any questions about the return and exchange of goods, our support service is always ready to help. We will do everything possible to ensure that you are satisfied with your purchases on balenciaga.net.ua!