Guarantee

The online store balenciaga.net.ua places special emphasis on product quality and service. We offer customers only genuine Balenciaga products and guarantee that they meet high quality standards.

To ensure your shopping experience is as safe and comfortable as possible, all products in our store come with a warranty. This guarantee allows customers to be confident in the quality of their purchases and to contact customer support if any issues arise.

Standard warranty - 14 days

Every customer has the right to inspect the goods upon receipt. Within 14 calendar days of receiving your order, you can contact our customer support if the product is not suitable or if you have any questions about its condition.

During this period, the customer has the opportunity to return or exchange the product in accordance with the store's rules, provided that the product has retained its original condition:

• the item has not been used and shows no signs of wear;
• Factory labels and complete set are preserved;
• the original packaging is not damaged;
• the product has a marketable appearance.

Warranty against manufacturing defects - 30 days

We also provide an additional warranty against manufacturing defects. If you discover a manufacturing defect within 30 days of receiving your item, you can contact our customer service to resolve the issue.

Manufacturing defects may include:

• seam divergence;
• damage or separation of structural elements;
• material defects;
• other manufacturing defects that did not arise due to the fault of the buyer.

In such cases, our specialists will inspect the product and offer the most convenient solution – exchange or refund.

How to apply for a guarantee

If you have any questions about the quality of a product or discover a possible defect, please contact our support team. For a quick response, we recommend providing your order number and a brief description of the issue.

You can contact us in any convenient way:

• Email: blnga@gmail.com
• Phone: +380 800 351 432
• Online chat: chatbot on the website

We always strive to promptly assist our clients and make the process of resolving warranty issues as simple and convenient as possible.

Thank you for choosing balenciaga.net.ua .